Terms of Service

These Terms of Service (“Terms”) govern your use of the website at alffy.alfinega.com and any services provided by Alffy (Alfinega) (“Alffy”, “we”, “us”). By accessing the website or engaging our services, you agree to these Terms in full. If you do not agree, please do not use our website or services.

1. Services

Alffy provides digital agency services including, but not limited to: website design and development, search engine optimisation (SEO), brand identity design, graphic design, digital marketing, video editing, image editing, 2D and 3D animation, architectural visualisation, and content creation. The specific scope of services for any engagement is defined in a written proposal or service agreement accepted by both parties.

2. Client Responsibilities

Clients are responsible for: (a) providing accurate and complete project information at the start of the engagement; (b) responding to requests for feedback, approvals, or additional information within agreed timelines; (c) ensuring they have the rights to use any materials, assets, logos, or content provided to Alffy for use in a project; (d) making payments in accordance with the agreed schedule.

3. Proposals and Agreements

All project engagements are based on a written proposal that defines the scope, deliverables, timeline, and price. A project begins only after written acceptance of the proposal (email acceptance is valid) and receipt of the agreed deposit payment. Changes to the agreed scope during a project may result in revised pricing and timelines, which will be communicated in writing before additional work is undertaken.

4. Payments

Payment terms are defined in the project proposal. Standard terms are 50% deposit upon project commencement and 50% upon final delivery, unless otherwise agreed. Invoices are due within 7 days of issue unless otherwise specified. Late payments may attract interest at 2% per month on the outstanding balance. Alffy reserves the right to suspend work on any project where payment is overdue by more than 14 days.

5. Intellectual Property

Upon receipt of full payment, the client receives full ownership of the final deliverables created specifically for their project (custom designs, code, written content). Alffy retains ownership of any pre-existing tools, frameworks, templates, or methodologies used in the course of delivering the project. Alffy retains the right to display completed work in its portfolio unless the client requests otherwise in writing.

6. Revisions

Project proposals specify the number of revision rounds included. Additional revisions beyond the agreed scope may be charged at the applicable hourly or daily rate. Revisions are distinct from error corrections — any errors attributable to Alffy will be corrected at no additional charge within the agreed project warranty period of 30 days following final delivery.

7. Confidentiality

Alffy treats all client information, project briefs, business data, and materials shared in the course of a project as confidential. We will not disclose this information to third parties without client consent, except as required by law or as necessary to deliver the project (e.g., sharing with our own team members). Clients should not share sensitive business data that is not relevant to the project.

8. Warranties and Liability

Alffy warrants that services will be performed with reasonable skill and care. We do not warrant specific commercial outcomes (such as a particular search ranking position or number of enquiries) as these depend on factors outside our control. To the maximum extent permitted by applicable law, Alffy's total liability for any claim arising from our services is limited to the total fees paid for the specific service giving rise to the claim.

9. Termination

Either party may terminate a project engagement with 14 days written notice. Upon termination, the client is liable for payment for all work completed up to the termination date, calculated on a pro-rata basis. The deposit is non-refundable. If termination is due to Alffy's material breach, a fair refund of any overpaid amounts will be issued within 30 days.

10. Website Use

You may use the alffy.alfinega.com website for personal and commercial research purposes. You may not: copy or scrape website content without written permission; use the website in any way that causes damage or disruption; use the website to transmit spam, harmful content, or illegal material. Alffy reserves the right to restrict access to the website at any time.

11. Governing Law

These Terms are governed by the laws of the Republic of Uganda. Any disputes arising from these Terms or from a service engagement shall first be subject to good-faith negotiation. If not resolved, disputes shall be referred to mediation or the courts of Uganda.

12. Changes to These Terms

We may update these Terms from time to time. We will update the effective date above and notify active clients of significant changes by email. Continued use of the website or our services after changes constitutes acceptance of the updated Terms.

13. Contact

For questions about these Terms, contact us at: Alffy (Alfinega) Makindye, Kampala, Uganda hello@alfinega.com +256 747 113 059